Orders & production
How are DESMINE products made?
Every piece is printed on demand by our production partner once you place your order. It's made just for you, which means less waste and no piles of unsold stock.
When will my order ship?
Because each item is made to order, it needs a few business days of production before it ships. You'll see the available shipping options and costs at checkout, and you'll receive an email with a tracking link as soon as your order is on its way. For full details, see our Shipping Policy.
Can I change or cancel my order?
Production starts quickly, so contact us as soon as possible and we'll do our best to help.
Can I order several items at once?
Of course! Items may be produced in different places and arrive in separate packages.
Sizing & care
How do I find my size?
Each apparel product page includes a size guide. If you're between two sizes or love a relaxed fit, go one size up.
How do I care for my pieces?
Wash inside out in cold water, avoid bleach, and skip the dryer or use low heat when possible to keep the print looking fresh for longer. Specific care instructions are listed on every product page.
Returns & issues
Something's wrong with my order. What do I do?
Please contact us with your order number and a photo of the issue. You can find all the details in our Refund Policy.
Payment & contact
Is checkout secure?
Yes. Payments are processed through Shopify's secure checkout.
How can I reach you?
Through our contact page. We'd love to hear from you.